Customer Policy

General Data Protection Regulation (GDPR)

What is GDPR?
In May 2018, the General Data Protection Regulation (GDPR), introduced by the European Union, will come into effect. The General Data Protection Regulation (GDPR) is the result of 4 years of work by EU member states to address new data threats. As compared with the Data Protection Act, it introduces stiffer fines for companies which are not compliant and gives consumers greater control over the ways in which their personal data is being used. In addition, it makes these new protection rules consistent throughout the EU.

Some information about how we store and process your personal data.
The new General Data Protection Regulations (GDPR) will be enforced from May 25th 2018. As such, we at ARC Recovery Ltd would like to give you a little information on how we keep and use your Data. We take your privacy very seriously at ARC. We hold your details on our database, which is securely stored and only accessible by our team via password protection. We use some authorised third party services for important services only, this includes VeriFone (Card Machine company) and Mailchimp for general service information. None of these services access our information for any marketing or sales use.

Your personal details are for our use only and we can completely delete all of your records should you wish for us to do so by contacting us directly. We do send information to our customers about new services and offers from time to time. We would be very sad to lose you, but if you wish to opt out or unsubscribe from further correspondence, please email either or call 01452 729498.

Privacy policy

At ARC Recovery LTD, we’re committed to respecting and protecting your privacy. This policy explains when and why we collect your personal information, how we use it and how we keep in it secure. We may change this policy at any point, so please refer back to the website to see if changes have been made to the policy. By using our website or services, you are agreeing to be bound by this policy.

Any questions, regarding our privacy policy practices, please don’t hesitate to contact us via the options below:
Phone: 01452 729498 (Tina)
Email (Tina)
Or you can write to Tina Phipps, ARC Dyno Tuning, Unit 2 Quadrant Centre, Quedgeley, Gloucestershire, GL2 2RN.

Who are we?
We are a family run garage that offers MOT’s, vehicle servicing and general repairs. Our business has expanded in the last year to offer four wheel dyno and vehicle tuning.

How do we collect Information from you?
We obtain information from you when you visit our website, visit the office or via the telephone, when enquiring about our services or if you register to receive the ARC Dyno newsletter.

What type of Information is collected from you?
The personal information that we might collect will be your name, address, telephone number and email address and vehicle details. If you make a purchase, the card details are processed by a third party payment processor, who specialise in securely processing debit/credit card transactions. No card details are kept by ourselves or the third party payment processor.

Freedom of Choice
Your personal data belongs to you. We strive not to make any assumptions regarding your privacy preferences and aim to design our services so that you can choose whether or not to share your personal data with us. If at any point you wish to view the data we hold, please don’t hesitate to email

How is your information used?
We may use your information to:

  • The information is held on the database to enable us to process the sale;
  • Contact you regarding your vehicle whilst it is on the premises;
  • Email you quotes or invoices;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include offers or services.

Disclosing your Information.
We do not sell or share any personal information to third party companies. We do however have to use your vehicle registration to enable us to order parts and access information for your vehicle.

Where is your Information stored?
Your personal information is stored on our (SWS) Garage database that is password protected. SWS do not have access to our customers information without our permission.

If you have signed up for the Arc Dyno Tuning newsletter, then the email address is secure on a third party email system.

Review and Change of Information
If at any point, you would like your information changed, then please don’t hesitate to contact us via We will try to change the information as swiftly as we can, however this may take a few working days.